Terms and Conditions

Effective Date: 23/07/2023

1.) Introduction

1.1. Welcome to Majestic Sultan London (“we,” “us,” “our,” or “Majestic Sultan London”). By accessing and using our website and services, you agree to comply with these Terms and Conditions. Please read this document carefully, as it governs your use of our website and the purchase of our products.

1.2. These Terms and Conditions constitute a legally binding agreement between you and Majestic Sultan London. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or making any purchases from us.

2.) Product Information

2.1. Majestic Sultan London offers a range of products, including perfumes and Islamic articles such as books and toys. We aim to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all product information is error-free or up-to-date.

2.2. Product availability is subject to change without notice. If a product becomes unavailable after you have placed an order, we will notify you and provide alternatives or a refund.

3.) Orders and Payments

3.1. Placing an Order: To place an order, you must be at least 18 years old or have the legal authority to make purchases on behalf of an entity. By placing an order, you acknowledge that all information provided is accurate and complete.

3.2. Acceptance of Orders: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability and pricing errors.

3.3. Order Confirmation: Once your order is accepted, we will send you an email confirmation with your order details, including the total amount due.

3.4. Payment: You agree to pay the total amount specified in the order confirmation. Payment can be made using the accepted payment methods available on our website.

3.5. Additional Costs for Orders Outside the UK: Customers who place orders outside the UK are responsible for any additional costs, such as customs duties, taxes, or similar charges that may apply. Please check with your local customs office for more information.

4.) Delivery

4.1. Delivery Times: Orders within the UK typically take 3-5 business days for delivery. Orders outside the UK may take 1-2 weeks for delivery. Orders outside the EU (European Union) may take about 2-3 weeks for delivery.

4.2. Delivery Delays: While we strive to meet estimated delivery times, unforeseen circumstances beyond our control may cause delays. We are not liable for any delays in delivery.

4.3. Shipping: We use reputable shipping partners to deliver your orders. Once your order is shipped, you will receive a shipping confirmation email with tracking details, if applicable.

4.4. Delivery Address: Please provide a valid delivery address at the time of purchase. We are not responsible for any delivery issues resulting from incorrect or incomplete addresses provided by you.

5.) Returns and Refunds

5.1. Refund Policy: We aim to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will provide instructions for returns and issue a refund upon receipt of the returned product in its original condition.

5.2. Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product.

6.) Intellectual Property

6.1. All content on our website, including but not limited to text, images, logos, and trademarks, is the property of Majestic Sultan London and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

7.) Privacy Policy

7.1. Your privacy is important to us. Our Privacy Policy governs how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your information in accordance with our Privacy Policy.

8.) Limitation of Liability

8.1. To the extent permitted by law, Majestic Sultan London and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products.

9.) Governing Law

9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

10.) Changes to Terms and Conditions

10.1. We may update these Terms and Conditions from time to time. The revised version will be posted on our website with an updated effective date. We recommend checking this page periodically for any changes.

11.) Contact Us

11.1. For any questions, concerns, or inquiries related to these Terms and Conditions or our products, please contact us at [majesticsultanlondon@gmail.com].

Thank you for reading and accepting our Terms and Conditions. We hope you enjoy your experience with Majestic Sultan London.

Majestic Sultan London

Pretoria Road, London

United Kingdom, IG12HW


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